Customer Service & Planning Associate

Please note, we are ONLY looking for career oriented, results-driven individuals. If you are interested in being a part of our team, please see below. All resumes MUST be accompanied by a cover letter letting us know why you are right for our winning team.


Established in 1985, Cases By Source is a world-class designer and manufacturer of cases and specialty packaging. Located in Northern New Jersey, 20 miles from Manhattan, our customer service and planning team interfaces with our sales force and a variety of companies: from small businesses to Fortune 100 corporations. Our energetic, hard-working, detail-oriented, driven professionals focus on handling the customer experience once a project is won by our sales team. In many instances, they act as liaisons between our customers and our vendors. They receive orders from our sales force, and process the orders to completion through our ERP system. This individual will handle service/ sales support issues; additionally making our customers feel comfortable and confident with the service and quality of the products we provide.


Our company is expanding through a growing reputation for quality and customer satisfaction.  Wallflowers need not apply. Our team is a group of passionate and dynamic self-starters, effective communicators, who work well independently and in a team environment. This sought after operations position serves as a launching pad into a career at Cases By Source with growth opportunity. The role is truly a rare combination of fun, learning and growth that provides both personal and professional rewards.




  • Responsible for building a relationship between Cases By Source and our customers
  • Create the atmosphere and confidence so that a customer wants to do business with Source and to continue to work with our company
  • Handle order processing – from receipt of Customer Order to shipment
  • Expediting orders
  • Informs Sales and Customer of schedule changes, vendor delays, as well as the progress of in-process jobs and any unexpected issues relevant to successful completion of the order.
  • Support to provide customers with tracking numbers, RMAs, as well as other service issues
  • Maintain and develop relationships with emphasis on customer satisfaction

Job Requirements:

  • Upbeat and positive demeanor; ability to build and cultivate strong customer and vendor relationships
  • Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
  • Keen attention to detail with a sense of urgency
  • Flexible with ability to adapt to change in a highly dynamic work environment
  • Outstanding organizational skills
  • Outstanding written and verbal communication, presentation, and time management skills
  • Proficient with Microsoft Office, and the internet


Preferred Qualifications:

  • Bachelor’s degree preferred



Our Company

Cases By Source designs and manufactures protective packaging—mostly in the form of reusable cases—to protect some of the world’s finest and valuable instruments and products. We collaborate with customers to design and customize cases that will ensure their equipment travels undamaged through the distribution cycle.


Employee passion at Cases By Source is fueled by the notion that our cases safeguard customers’ important assets and often play a fundamental role in the success of some of the world’s most important innovations. For example, the Flumist vaccine: The climate controlled case we designed allows this temperature-sensitive inoculation to reach doctors’ offices uncompromised, ultimately protecting thousands of patients from sickness. We’re proud to build protective cases for delicate camera equipment—putting news cameramen at ease, knowing their important and valuable gear will be safe as they travel to dangerous or exotic locations to transmit worldwide news events. It’s also incredibly rewarding to contribute to the nation’s counter terrorism efforts by designing rugged laptop cases for mass transit groups who investigate threats against our safety.


If you are dynamic, driven, and excited about Cases By Source…you are the perfect fit! Apply Today!


IMPORTANT Instructions and Notes:

Please apply online with your resume and cover letter. MUST INCLUDE salary history.