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Customer Service


Frequently Asked Questions and Policies

Cases By Source's hours of operation are 8:30am to 5:30pm EST, Monday through Friday. Our toll-free telephone number is 888.515.5255.

Corporate Address
Cases By Source, Inc.
215 Island Road
Mahwah NJ, 07430

 

GENERAL QUESTIONS

  • Are the measurements listed internal or external dimensions?
  • How do I measure a case?
  • What does “MIL-SPEC” mean?
  • What does “ATA-Approved” mean?
  • What are the ATA Specifications?

 

PAYMENT QUESTIONS

  • I’d like to make a payment online. Is your site safe?
  • What methods of payment do you accept?
  • How do I establish a line of credit for orders?

 

SHIPPING QUESTIONS

  • How soon will my order ship?
  • How is freight calculated?

 

FOAM QUESTIONS

  • Is foam important to have in my case?
    • Foam Styles
    • Custom Foam
    • Types of Foam
  • How do I know how much foam is necessary to protect my product?

RETURNS AND EXCHANGES


TELEPHONE ORDERS AND INQUIRIES


INTERNET ORDERS


METHODS OF PAYMENT


PRICES


PRIVACY POLICY


SALES TAX


SHIPPING


WARRANTY