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Customer Support

Frequently Asked Questions and Policies

Cases By Source's hours of operation are 8:30am to 5:30pm EST, Monday through Friday. Our toll-free telephone number is 888.515.5255.

Corporate Address
Cases By Source, Inc.
215 Island Road
Mahwah NJ, 07430

Chat with a Live Person

Have a question or need some help? We can help assist you with our "Live Help" feature. Our support team is always ready to take your questions and provide you with quick solutions. Our team is online Monday - Friday 9:00AM - 5:30PM EST. Have a question and it's not within that time, no problem. Leave us a message and we will get back to you shortly.

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GENERAL QUESTIONS

  • Are the measurements listed internal or external dimensions?
  • How do I measure a case?
  • What does “MIL-SPEC” mean?
  • What does “ATA-Approved” mean?
  • What are the ATA Specifications?

 

PAYMENT QUESTIONS

  • I’d like to make a payment online. Is your site safe?
  • What methods of payment do you accept?
  • How do I establish a line of credit for orders?

 

SHIPPING QUESTIONS

  • How soon will my order ship?
  • How is freight calculated?

 

FOAM QUESTIONS

  • Is foam important to have in my case?
    • Foam Styles
    • Custom Foam
    • Types of Foam
  • How do I know how much foam is necessary to protect my product?

RETURNS AND EXCHANGES


TELEPHONE ORDERS AND INQUIRIES


INTERNET ORDERS


METHODS OF PAYMENT


PRICES


PRIVACY POLICY


SALES TAX


SHIPPING


WARRANTY