- Customer Support
Frequently Asked Questions and Policies
Cases By Source's hours of operation are 8:30am to 5:30pm EST, Monday through Friday. Our toll-free telephone number is 888.515.5255.Corporate Address
Cases By Source, Inc.
215 Island Road
Mahwah NJ, 07430
Chat with a Live Person
Have a question or need some help? We can help assist you with our "Live Help" feature. Our support team is always ready to take your questions and provide you with quick solutions. Our team is online Monday - Friday 9:00AM - 5:30PM EST. Have a question and it's not within that time, no problem. Leave us a message and we will get back to you shortly.
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check out our Case Knowledge Base
- Are the measurements listed internal or external dimensions?
- How do I measure a case?
- What does “MIL-SPEC” mean?
- What does “ATA-Approved” mean?
- What are the ATA Specifications?
- I’d like to make a payment online. Is your site safe?
- What methods of payment do you accept?
- How do I establish a line of credit for orders?
- How soon will my order ship?
- How is freight calculated?
- Is foam important to have in my case?
- Foam Styles
- Custom Foam
- Types of Foam
- How do I know how much foam is necessary to protect my product?