case study

Battery Storage Cases for E-bike Service Technicians

The Challenge

Electric bikes have become a popular mode of transportation in recent years, with rental racks popping up across city streets as a convenient and environmentally-friendly way to get around town. As part of their rideshare service model, Lyft expanded into the e-bike market in 2018 — and has since launched new e-bike models to provide an even better experience for riders. But for riders to make use of these battery-operated e-bikes (of any style), the batteries need to be regularly swapped out of the city bikes by a service technician and recharged at the home base.

The Response

When Lyft rolled out their e-bike program, they partnered with Cases By Source to design and manufacture portable cases that the service technicians could use to transport e-bike batteries. If there were 10 Lyft e-bikes on a city rack, for instance, the technician could take out five cases so the recharged batteries could be added to the e-bikes and the old batteries could be returned to the charging station.

As a storage system for lithium batteries, the transport case needed to be tested and certified to UL safety standards. We worked with Lyft from the program’s onset to manage this entire process, saving them time while ensuring adherence to the highest quality standards that Lyft customers expect.

battery storage case

For riders to make use of these battery-operated e-bikes (of any style), the batteries need to be regularly swapped out of the city bikes by a service technician and recharged at the home base.

The Solution

When Cases By Source first developed battery storage cases for Lyft’s e-bikes, it started out in a single market as a pilot program. Seeing the value these cases brought to service technicians from an efficiency and safety standpoint, the program was expanded and rolled out on a national level. The faster technicians are in servicing the bikes, the better it is for the business as it minimizes frustrations for end users and allows the company to maximize their profits.

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